Question 1

How does Glowgau help offset margin compression on injectables?

Accepted Answer

Injectable consumables now absorb up to 60% of service revenue, leaving roughly a 40% gross margin per procedure. Glowgau attacks the other side of the P&L: instead of cutting product cost, it raises the conversion rate of every visitor who lands on your site. An interactive facial assessment captures intent at a 40.1% completion-to-lead rate (TryInteract, 80M+ touchpoints) versus the ~1–3% of a passive contact form — so the same marketing spend generates more booked treatments, lifting the contribution margin per acquired client. Source: tryinteract.com/blog/quiz-conversion-rate-report

Question 2

How does Glowgau reduce clinical staff idle time?

Accepted Answer

Industry data shows injector nurses and medical directors carry 40–50% idle time between booked procedures. Glowgau funnels qualified, pre-screened consultation requests into your tentative-booking queue 24/7, so front desk staff can densify the schedule rather than chase cold inquiries. The clinic-grounded AI assistant answers triage and FAQ traffic out-of-hours, recovering practitioner time that would otherwise be spent on non-billable Q&A.

Question 3

Can the suite help with provider-tier mismatching?

Accepted Answer

Yes. Because every tentative booking arrives with the client's stated concern, Fitzpatrick/Glogau pre-screen, and chosen service, the front desk can route standard procedures to the appropriate tier of practitioner instead of defaulting low-margin work to medical directors. The result is a higher gross margin per clinical hour without changing your fee schedule.

Question 4

How does Glowgau remove the consultation bottleneck?

Accepted Answer

Manual intake and subjective in-room consultations cap how many clients clinical staff can see per day. Glowgau replaces the intake form with a standardized facial assessment that produces an objective baseline (Fitzpatrick + Glogau sectional mapping) before the visitor ever walks in. Practitioners open a consultation already knowing the concern, scale position, and treatment interest — shortening chair time and de-risking closing-rate variance between individual injectors.

Question 5

Today's clients demand evidence and personalization. How do we deliver that without a $200K device?

Accepted Answer

The 2026 aesthetic consumer is highly educated and resistant to generic plans (Stanford HAI AI Index documents rising skepticism toward unsupported claims). Glowgau gives every visitor a visual, structured pre-screen of their own face mapped against established clinical scales, framed as decision-support for a licensed clinician — objective, evidence-based, and personalized at zero capex. Source: aiindex.stanford.edu/report

Question 6

We have $120K–$500K tied up in energy-based devices. How does this improve their ROI?

Accepted Answer

Energy-based platforms only pay back at high utilization. By driving more pre-qualified consultation requests into the schedule and surfacing the specific concerns those devices treat (texture, laxity, pigmentation) at the pre-screen stage, Glowgau increases the number of weekly device-eligible clients reaching the consult room — which is the single largest lever on capital-equipment ROI.

Question 7

How does Glowgau fix the digital experience deficit in the booking funnel?

Accepted Answer

Premium clients judge the clinic before they ever call. Outdated websites, slow forms, and friction in the booking journey directly suppress the inquiry-to-consultation conversion rate. Glowgau replaces the static contact form with a luxury, clinic-branded widget — facial assessment, clinic-grounded chat, and tentative booking in one flow — that signals clinical sophistication and converts after-hours intent that would otherwise bounce. Lead-response research from HBR shows speed of first contact materially improves qualification odds; the AI assistant guarantees that first contact is instant, 24/7. Source: hbr.org/2011/03/the-short-life-of-online-sales-leads

Question 8

What does Glowgau actually do for my clinic?

Accepted Answer

Glowgau is the complete AI Clinic Suite for medical aesthetic clinics. It replaces the static contact form on your website with three engines working together: clinical-grade facial mapping, a clinic-grounded AI website assistant, and a tentative consultation booking flow. One luxury widget, one dashboard, one $249/month plan.

Question 9

Is Glowgau only the facial mapping tool now?

Accepted Answer

No. Facial mapping is still the high-intent hook, but it now sits inside a full suite that also includes the clinic-grounded AI assistant and tentative booking. You can enable any combination of the three modules from the dashboard, and the installed widget self-configures — no re-install required.

Question 10

What makes this different from a generic chatbot or booking widget?

Accepted Answer

Generic chatbots speak from the open internet and generic booking tools confirm appointments your staff did not approve. Glowgau is clinic-grounded (the assistant answers from your verified information), staff-authored (tentative bookings always require human confirmation), and built around aesthetic-clinic clinical scope.

Question 11

Is Glowgau a diagnostic tool?

Accepted Answer

No. Glowgau is explicitly not a diagnostic or medical device, and the AI assistant is explicitly instructed not to diagnose, treat, or recommend procedures. Facial mapping produces a structured pre-screen against the Fitzpatrick and Glogau scales; final assessment and treatment planning remain entirely with the clinic's licensed clinicians.

Question 12

Why does interactive facial mapping convert better than a contact form?

Accepted Answer

TryInteract's report on more than 80 million generated leads found interactive assessments averaged a 40.1% completion-to-lead-capture rate. A guided self-assessment surfaces stated intent, consent, and concerns — far warmer than a name in a blank contact form. Source: tryinteract.com/blog/quiz-conversion-rate-report

Question 13

How can one converted treatment justify the subscription?

Accepted Answer

Common aesthetic procedures (neuromodulator arrays, single filler syringes, energy-based treatments) frequently sit in the hundreds of dollars of treatment value per session. At $249/month, the suite only needs to help create one additional treatment opportunity per month to clear its own cost — modelled, not guaranteed. Source: plasticsurgery.org/news/plastic-surgery-statistics

Question 14

Why does a 24/7 AI assistant help conversion?

Accepted Answer

Lead-response research from Harvard Business Review found online leads cool rapidly and that faster follow-up significantly improves contact and qualification odds. Glowgau gives every after-hours visitor a polished, clinic-specific first response while your front desk is busy or closed. Source: hbr.org/2011/03/the-short-life-of-online-sales-leads

Question 15

What launch assets are included for $249/month?

Accepted Answer

Four: (1) a floating smart website widget that lives on your existing site, (2) a dedicated clinic portal page for paid campaigns, (3) social-media-ready direct links to scan / chat / booking, and (4) print-ready QR codes for front-desk, treatment-rooms, events, and partner placements. Every channel feeds the same dashboard and the same lead pipeline.

Question 16

What information can the chatbot answer from?

Accepted Answer

Your clinic's own published content (extracted automatically at onboarding) plus any 'confirmed facts' your team adds in the dashboard. The assistant retrieves the most relevant approved chunks for each question and is instructed to ground its answer in that material, citing your clinic, not the open internet.

Question 17

What happens if the assistant does not know the answer?

Accepted Answer

It is explicitly instructed to refuse unsupported answers and route the visitor to clinic staff — typically by offering to take a tentative consultation request. It will not invent prices, indications, contraindications, or treatment recommendations.

Question 18

Does it give medical advice?

Accepted Answer

No. The system prompt forbids diagnosis, treatment recommendations, and medical advice. The assistant can describe services from your verified information, share hours and policies, and prepare visitors for a consultation — but clinical judgment stays with your team.

Question 19

How does Glowgau protect clinic reputation when using AI?

Accepted Answer

Open-ended generative AI can produce unsupported answers (a risk well-documented by the Stanford HAI AI Index). Glowgau's assistant is clinic-grounded with hard refusal behaviour on medical advice, a per-session message cap to prevent runaway conversations, and resistance to prompt-injection from scraped content. Source: aiindex.stanford.edu/report

Question 20

Are chat transcripts stored?

Accepted Answer

No. Glowgau stores only de-identified telemetry — message counts, retrieval hits, whether booking intent was detected, language — never message bodies, names, emails, or phone numbers.

Question 21

Does Glowgau confirm appointments automatically?

Accepted Answer

Never. The assistant and the booking form only capture a tentative consultation request. Your staff confirms, reschedules, or declines from the dashboard or email. The bot is explicitly forbidden from using the words 'booked', 'confirmed', 'reserved', or 'scheduled' until staff acts.

Question 22

How does tentative booking work?

Accepted Answer

The client picks a preferred date, time, and service. The request is checked against business hours, blocked windows, lead-time, and per-slot caps in real time, then queued in the dashboard. The clinic gets an email with a BKG-XXXXXXXX reference and can confirm in one click.

Question 23

Why does staff keep final authority?

Accepted Answer

Aesthetic consultations involve provider availability, room capacity, product lead-times, and clinical judgment that no widget should auto-commit to. Staff confirmation protects your schedule, your clinicians, and your clients.

Question 24

What happens if a slot is outside clinic hours?

Accepted Answer

The booking RPC rejects the request with a friendly reason (outside_hours, blocked_window, lead_time_not_met, or slot_full) before it ever reaches the dashboard. Clients are nudged toward an available time instead of being put into a queue staff will have to decline.

Question 25

Can the clinic block holidays or unavailable times?

Accepted Answer

Yes. The dashboard exposes weekly business hours per weekday, one-off blocked windows with an internal reason, and a configurable minimum lead-time. All booking surfaces (form + AI assistant) respect the same rules.

Question 26

Do you store client photos or identifiers?

Accepted Answer

No. Glowgau does not retain client images, names, contact details, or other identifiers after the lead is delivered to your clinic. The payload is transmitted to your confirmed inbox and is not held on our side for re-delivery — please save it on receipt.

Question 27

Is booking PII stored in the dashboard?

Accepted Answer

No. The tentative_bookings table holds only slot, service, source, status, and an optional internal note — never client name, email, or phone. Booking contact details travel only through the transient email workflow.

Question 28

Do you train models on clinic or client data?

Accepted Answer

No. Client submissions and clinic data are never used to train, fine-tune, or evaluate models, and are not transferred to third-party model providers for training.

Question 29

What is your compliance posture (HIPAA, PIPEDA)?

Accepted Answer

Glowgau is built with a HIPAA-aware architecture and PIPEDA-conscious workflow: data minimisation, encryption in transit, scoped access, zero long-term PII retention. The platform supports compliant clinic workflows; the clinic remains the controller of any client information it chooses to retain on its own systems.

Question 30

Who owns the lead?

Accepted Answer

The clinic, exclusively. Glowgau never resells, syndicates, brokers, or shares leads with any other clinic, marketplace, or third party.

Question 31

How does one-script deployment work?

Accepted Answer

After you verify your clinic email and pick which modules to enable, you copy a single script tag into your site. The widget loads, fetches your clinic config from a public endpoint, and self-configures its label, colour, and contents from your dashboard settings.

Question 32

Do we need to reinstall the widget when modules change?

Accepted Answer

No. The installed widget reads its configuration live from your clinic, so enabling chat, disabling booking, or changing your brand colour from the dashboard updates the live experience without a code change.

Question 33

Can we use QR codes and social links?

Accepted Answer

Yes — both are first-class assets. Print-ready QR codes route to the same suite the website widget opens, and per-module deep-links let you point Instagram, Facebook, email, or ads directly into scan, chat, or booking views.

Question 34

How does the dedicated clinic page work?

Accepted Answer

Every clinic gets a Glowgau-hosted portal page (e.g. /demo/your-slug) that exposes the same suite as a standalone experience — ideal for Google Ads, paid social, and email campaigns where sending traffic to a generic homepage is wasteful.

Question 35

How is Glowgau priced?

Accepted Answer

One plan: $249/month or $2,749/year per clinic location. No per-lead fees, no per-booking commission, no usage throttles. Your conversions stay entirely yours.

Question 36

What is included in the Founder Plan?

Accepted Answer

Every module: facial mapping, clinic-grounded AI assistant, tentative booking, the unified smart widget, the dedicated clinic portal, social-ready links, print-ready QR codes, the knowledge/facts editor, business hours and blocked windows, de-identified dashboard analytics, and the zero-long-term-PII workflow.

Question 37

Are there setup fees?

Accepted Answer

No. Onboarding, brand extraction, widget deployment, portal hosting, and QR generation are all included. No implementation fees, no contractual lock-in.

Question 38

Is annual billing available?

Accepted Answer

Yes — $2,749/year per clinic location, billed up front. Monthly billing remains $249/month, cancel any time from the dashboard.

Question 39

What is Glowgau's clinical disclaimer?

Accepted Answer

Glowgau is a pre-screening and conversion tool, not a diagnostic device. Facial mapping outputs are decision-support signals for licensed clinicians. The AI assistant answers from clinic-approved information and refuses unsupported medical advice. Final assessment, indication, contraindication, treatment planning, and appointment confirmation remain entirely the responsibility of the treating clinic.

Question 40

What do you expect from clinics using the platform?

Accepted Answer

Operate to the standard of care of your jurisdiction: protect client health information per HIPAA, PIPEDA, GDPR, and applicable local law; obtain proper informed consent before treatment; and uphold the professional ethics of medical aesthetic practice. Glowgau provides the infrastructure — the clinic owns the clinical and ethical duty of care.

Everything clinic directors ask before going live.

Margin compression, provider idle time and acquisition cost

What Glowgau actually does now

Why the suite pays for itself

The clinic-grounded chatbot

Client-requests, staff-confirms

Data sharing, storage, and AI training

1-click onboarding and four launch assets

Subscription model and payment terms

Clinical responsibility and ethics

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